Returns & Exchanges
LISA YANG offers a 14-day return policy from the date of delivery for all unworn, unwashed items in their original packaging with tags attached. We strive to ensure your luxury cashmere experience is seamless, providing easy global returns for your convenience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original protective dust bags and shipping box, ensuring all original designer tags remain securely attached.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous delivery markings.
Ship and Refund
Drop off your parcel at the nearest authorized courier point; once received and inspected, your refund will be processed within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing