Frequently Asked Questions
Everything you need to know about our premium cashmere and services.
What is the quality of the cashmere used in LISA YANG collections?
We exclusively use GOTS-certified organic cashmere sourced from Inner Mongolia, focusing on long-staple fibers to ensure maximum softness, durability, and minimal pilling.
How should I care for my LISA YANG garments?
To maintain the longevity of your pieces, we recommend hand washing in cold water with a specialized wool detergent or professional dry cleaning. Always lay flat to dry and store folded rather than hung.
What are your shipping rates and delivery times?
We offer worldwide shipping via DHL Express. Orders typically ship within 1-2 business days, with delivery taking 2-5 business days depending on your global location.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the garments are unworn, unwashed, and include all original tags and packaging.
Are duties and taxes included in the price?
For orders within the EU, VAT is included. For international orders outside the EU, duties and taxes are calculated at checkout to ensure a seamless Delivery Duty Paid (DDP) experience.
How do I find my correct size?
Our collections generally offer a relaxed, contemporary fit. Please refer to the specific 'Size Guide' located on each product page for detailed measurements and fit recommendations.